Terms and Conditions

Man with Van Bow Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Bow provides removal, transport, and related services. By making a booking, using our services, or allowing work to commence, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Client means the person, company, or organisation that makes the booking or on whose behalf the booking is made.

1.2 Services means any removal, transport, delivery, loading, unloading, packing, or related services provided by Man with Van Bow.

1.3 Vehicle means any van or other vehicle used by us to carry out the Services.

1.4 Goods means the items that you ask us to handle, move, transport, or store in connection with the Services.

1.5 Booking means a confirmed request for Services, whether made by telephone, in person, or through any online or written method accepted by us.

2. Scope of Services

2.1 Man with Van Bow provides man and van services, including local and regional removals, item collection and delivery, and light transport within our operational areas. The exact scope of your Service will be as agreed at the time of booking and confirmed in your booking confirmation.

2.2 Any Services not expressly agreed in advance may be refused or may incur additional charges. This includes, but is not limited to, dismantling or reassembly of furniture, packing or unpacking, and the handling of unusually heavy, bulky, or fragile items.

2.3 We reserve the right to use subcontractors or partner operators to carry out all or part of the Services. These Terms and Conditions will apply to any Services carried out by such third parties on our behalf.

3. Booking Process

3.1 Bookings can be made by telephone or any other booking method that we may make available from time to time. Bookings are subject to availability and are not confirmed until we have provided explicit confirmation.

3.2 At the time of booking, you must provide accurate and complete information, including:

a. Collection and delivery addresses.

b. Dates and preferred times for the Services.

c. A clear description of the Goods, including size, approximate weight, and any special handling requirements.

d. Information about access at both collection and delivery locations, including stairs, lifts, parking restrictions, distance from the vehicle to the property, and any known obstacles.

3.3 Any quotation we provide is based on the information you supply. If the information provided is incomplete or inaccurate, we may revise the quotation or apply additional charges to reflect the actual work required.

3.4 Quotations are valid for a limited time period, which will be indicated at the time of issuing the quotation. After this period, we may review and adjust our pricing to reflect current rates.

4. Prices and Payments

4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as stated in your quotation or booking confirmation.

4.2 Unless agreed otherwise in writing, charges begin from the time the Vehicle and crew arrive at the agreed collection address and continue until the time work is reasonably completed or the Vehicle departs the final delivery address.

4.3 You are responsible for all parking fees, congestion charges, tolls, and similar costs reasonably incurred in the performance of the Services. Where possible, these will be indicated in advance, but some costs may only be identified on the day.

4.4 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due either in full prior to the commencement of the Services or immediately on completion of the job.

4.5 We may require a deposit or prepayment to secure your booking. Any such deposit will be deducted from the final amount due, subject to any additional charges that may arise.

4.6 If payment is not made when due, we may:

a. Charge interest on any overdue sum at a reasonable rate, calculated daily until payment is received in full.

b. Withhold delivery of Goods or cease work until payment is received.

c. Retain Goods under a lien until full payment, including any accrued charges, is made.

5. Cancellations and Changes

5.1 If you wish to cancel or reschedule your booking, you must notify us as soon as possible. Cancellation terms may include charges based on the notice period provided.

5.2 Unless stated otherwise in your booking confirmation, the following cancellation terms will usually apply:

a. More than 48 hours before the agreed start time: we may cancel without charge or with a minimal administrative fee.

b. Between 24 and 48 hours before the agreed start time: a cancellation fee may be charged, which could be a percentage of the quoted price.

c. Less than 24 hours before the agreed start time or on the day of the job: up to 100 percent of the quoted price may be charged.

5.3 Changes to date, time, addresses, volume of Goods, or access conditions may affect the price and our ability to provide Services as originally agreed. We will make reasonable efforts to accommodate changes, but cannot guarantee availability.

5.4 We reserve the right to cancel or postpone a booking where circumstances beyond our reasonable control make it impossible or unsafe to carry out the Services. This may include extreme weather, road closures, accidents, illness, mechanical breakdown, or other events of force majeure. In such cases, we will aim to reschedule the job or provide a refund of any prepayments for Services not carried out, but we will not be liable for any indirect or consequential losses.

6. Client Obligations

6.1 You are responsible for ensuring that:

a. You or an authorised representative is present at both collection and delivery addresses for the duration of the Services, unless we have expressly agreed in writing to proceed without your presence.

b. All Goods are properly packed, secured, and ready for transport, unless we have agreed to provide packing as part of the Services.

c. Fragile or valuable items are clearly identified and adequately protected.

d. Access is safe and suitable for the Vehicle and crew, including clear pathways, sufficient parking, and compliance with any local regulations.

6.2 You must not ask our team to do anything that is unsafe, illegal, or in breach of these Terms and Conditions. We may refuse to carry out any task which, in our reasonable opinion, poses a risk to health, safety, or property.

7. Excluded and Restricted Items

7.1 Unless previously agreed in writing, we do not accept for transport any of the following:

a. Hazardous, explosive, flammable, or toxic materials.

b. Perishable goods or items requiring special temperature control.

c. Illegal items or substances.

d. Cash, securities, or high value items such as jewellery, watches, artworks, antiques, collections, or similar valuables.

e. Animals or live plants.

7.2 If you include any such items without our prior written consent, you do so at your own risk and you will be responsible for any fines, losses, damages, or claims arising as a result.

8. Waste Regulations and Disposal

8.1 Man with Van Bow operates in accordance with applicable waste management and environmental regulations. We are not a general waste disposal service and cannot remove rubbish or waste except as permitted by law.

8.2 Where we agree to remove unwanted items, these must be clearly identified in advance. We may only remove items that can legally be transported and disposed of at authorised facilities.

8.3 You are responsible for ensuring that any items presented for removal are not hazardous waste, unless we have specifically agreed and are properly licensed to carry such items.

8.4 We may refuse to remove any items which we reasonably suspect may be hazardous, illegal, contaminated, or otherwise unsuitable for normal disposal channels.

8.5 Any additional costs that arise due to the presence of inappropriate waste, contamination, or non-declared hazardous items will be charged to you in full.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay, is subject to the limitations set out in this section.

9.2 We are not liable for:

a. Loss or damage arising from your failure to pack Goods properly, unless we have agreed to provide packing and you have paid the relevant charges.

b. Loss or damage to Goods that are inherently fragile or susceptible to damage, including but not limited to glass, mirrors, electronics, and items of poor condition.

c. Loss or damage arising from wear and tear, inherent defect, deterioration, or natural characteristics of the Goods.

d. Loss or damage resulting from circumstances beyond our reasonable control, including but not limited to accidents, weather conditions, or acts of third parties.

9.3 Our liability for loss or damage to Goods, whether arising from negligence or otherwise, will not exceed a reasonable replacement value per item and may be further limited by any specific cap communicated in your quotation or booking confirmation.

9.4 We will not be liable for indirect or consequential losses of any kind, including but not limited to loss of profits, loss of business, loss of opportunity, or emotional distress.

9.5 If you believe that your Goods are of high value or require special insurance cover, you must inform us in writing before the Services commence so that we can consider whether additional arrangements are needed. We are under no obligation to accept liability for high value items that have not been declared.

9.6 To make a claim for loss or damage, you must notify us as soon as reasonably practicable, providing full details and evidence. Failure to notify promptly may affect our ability to investigate or resolve your claim.

10. Delays and Waiting Time

10.1 You acknowledge that traffic, access issues, and other unforeseen events can cause delays. We will use reasonable efforts to meet any agreed times, but such times are estimates and not guaranteed.

10.2 Where delays occur due to factors within your control, such as inadequate access, waiting for keys, or incomplete preparation of Goods, we may charge for waiting time at our applicable hourly rate.

11. Insurance

11.1 We maintain insurance cover appropriate for our business, subject to terms, conditions, and exclusions imposed by our insurers.

11.2 These Terms and Conditions, including the limitations of liability, apply irrespective of the existence of any insurance cover. Any additional insurance you require for your Goods remains your responsibility.

12. Complaints

12.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with the team on the day where possible so that we can seek to resolve it immediately.

12.2 If the matter remains unresolved, you should submit a written complaint as soon as possible, giving a clear description of the issue and any supporting evidence. We will investigate and respond within a reasonable timeframe.

13. Data Protection and Privacy

13.1 We collect and use personal data in order to process bookings, deliver Services, handle payments, and manage customer relationships.

13.2 We will treat your personal information with care and will not sell or disclose it to third parties except where required by law, where necessary to provide the Services, or where you have given your consent.

14. Intellectual Property

14.1 All content, branding, and materials associated with Man with Van Bow, including any text, logos, and images, are protected by intellectual property rights.

14.2 You may not copy, reproduce, or use any of our intellectual property for commercial purposes without our prior written consent.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and Man with Van Bow agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

16. Changes to These Terms

16.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices.

16.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking, unless you agree in writing to be bound by a revised version.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Man with Van Bow in relation to the Services and supersede any prior discussions, correspondence, or understandings.

18.2 No variation of these Terms and Conditions will be binding unless agreed in writing by an authorised representative of Man with Van Bow.