These Terms and Conditions set out the basis on which Man With Van Bow provides moving, transport, loading, unloading and related services to customers. By making a booking, you agree that you have read, understood and accepted these terms. Please read them carefully before placing an order, as they explain how bookings are confirmed, how payments work, what happens if plans change, and the limits of our responsibility.

In these terms, references to “we,” “us,” or “our” mean the service provider operating under the name Man With Van Bow. References to “you” or “the customer” mean the person or business requesting the service. These terms apply to all domestic and commercial jobs unless we agree otherwise in writing. They are intended to be fair, practical and consistent with UK consumer law and general transport service standards.

Our services may include removals, furniture transport, item collection, single-item delivery, clearance support and associated labour. The exact scope of work will depend on the booking details, access conditions, vehicle requirements and any special handling needs. Any quotation provided is based on the information supplied by you at the time of enquiry and may be revised if the job differs materially from what was described.

1. Booking Process

A booking with Man With Van Bow is only confirmed once we have accepted your request and, where required, received any deposit or advance payment. A quotation, estimate or availability check does not by itself create a binding contract. We may request details such as collection and delivery addresses, item lists, floor level, parking access, timing preferences, and whether lifting equipment or extra labour may be needed.

You are responsible for ensuring that all booking information is accurate and complete. If the details change before the job starts, you must tell us as soon as possible. Changes may affect pricing, timings, vehicle size, crew requirements or whether the job can proceed on the scheduled date. Man With Van Bow reserves the right to refuse or amend a booking where the actual conditions make the originally agreed service unsafe, unlawful or impracticable.

Where we provide a price estimate, it may be calculated on an hourly, fixed-fee or job-specific basis. Any estimate is valid only for the scope described. Additional time spent waiting, loading, unloading, traffic delays caused by access restrictions, incorrect directions, incomplete item descriptions, or last-minute changes may result in extra charges. We will always aim to explain any adjustment clearly and fairly before proceeding where practical.

2. Customer Obligations Before the Job

You must ensure that the property, collection point and delivery point are reasonably accessible and safe for our team and vehicle. This includes arranging suitable parking where possible, advising of permits or restrictions, and making sure that items are ready for collection at the agreed time. If access is limited by narrow stairways, lifts, long carries, road closures or security restrictions, this should be disclosed in advance.

You must also make sure that any items to be moved are legal to transport and do not include prohibited, hazardous or dangerous goods unless we have expressly agreed otherwise and it is lawful to do so. This includes but is not limited to flammables, explosives, corrosives, pressurised cylinders, certain chemicals, illegal goods and contaminated materials. We may refuse to handle any item that we reasonably believe presents a safety, legal or environmental risk.

It is your responsibility to pack fragile goods properly unless packing has been included as part of our service. We do not accept responsibility for poor packing, unsuitable containers, hidden defects, pre-existing damage or items that are inherently unstable or unsuitable for transport without specialist handling. Where appropriate, we may ask you to sign or confirm that certain items are moved at your own risk.

3. Payments and Charges

Payment terms will be made clear at the time of booking. Unless otherwise agreed, payment is due on completion of the service by cash, bank transfer, card payment or another approved method. For some bookings, especially larger jobs or commercial services, we may request a deposit, part-payment or full prepayment to secure the slot. Any deposit may be non-refundable where stated and where costs have already been incurred.

All prices are stated in pounds sterling unless otherwise agreed. Charges may include labour, vehicle use, fuel, congestion or parking-related costs, waiting time, additional stops, stair carrying, and any specialist equipment requested by you. If the scope changes on the day, additional fees may apply. We will normally base any extra charge on the time spent, resources used and the actual circumstances of the job.

Unless a quotation specifically includes VAT, prices may be quoted exclusive of VAT where applicable. If VAT becomes chargeable, it will be added in accordance with the law. Late or failed payments may result in additional administration charges, interest, or recovery action permitted by law. You must ensure that the person paying has authority to do so and that there are sufficient funds available to complete the transaction.

4. Cancellations, Rescheduling and Delays

If you are delayed or unable to attend the collection or delivery point at the scheduled time, you must inform us immediately. We may charge waiting time if our team is kept on site beyond a reasonable period. If access is impossible when we arrive, or if the booking cannot proceed because of missing keys, incorrect addresses, unpaid parking charges, unavailable lift access or other issues within your control, the job may be treated as a late cancellation and charges may still apply.

We will use reasonable efforts to arrive on time, but transport work may be affected by traffic, weather, roadworks, mechanical issues or other matters beyond our control. Times given are estimates unless expressly confirmed as fixed appointments. We are not liable for indirect losses caused by delay, though we will always act reasonably and keep you informed where possible.

5. Liability and Limitations

Man With Van Bow will carry out services with reasonable skill and care. However, our liability is limited to direct losses caused by our proven negligence or breach of contract. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

We are not responsible for pre-existing damage, wear and tear, hidden defects, unsuitable packaging, or damage arising from items that are inherently fragile, heavy or difficult to move without specialist support. We are also not liable for loss or damage caused by circumstances outside our reasonable control, including extreme weather, accidents, third-party interference, road closures, theft not caused by our fault, or instructions given by you that create risk.

Where items are loaded, transported or unloaded by us, you should inspect them as soon as reasonably possible after delivery. Any claim for visible damage or missing items should be raised promptly and with evidence where available. Our total liability for any claim will be limited to the amount paid for the specific service giving rise to the claim, except where a higher limit is required by law or expressly agreed in writing.

6. Waste, Clearances and Environmental Compliance

You must not present hazardous waste, clinical waste, asbestos, oil, chemicals, paint, gas bottles, batteries, tyres or other controlled materials unless we have expressly agreed in advance and are lawfully permitted to transport them. If prohibited waste is discovered on arrival, we may refuse to remove it and may charge a call-out or wasted journey fee where appropriate. You are responsible for telling us about any special disposal requirements before the job starts.

Where required by law, waste must be transferred only to authorised facilities or handled by appropriately licensed carriers and processors. We reserve the right to refuse any collection that we reasonably believe would breach environmental rules or local authority requirements. If the service includes disposal, recycling or transfer of waste, you acknowledge that final handling may depend on the classification, condition and composition of the materials collected.

7. Insurance, Claims and Property Care

We may carry insurance appropriate to the nature of our service, but this does not amount to a guarantee that every item is insured for every possible loss. If you have high-value items, antiques, artwork, electronics or irreplaceable possessions, you should consider obtaining your own insurance cover before the move. Unless specifically stated otherwise, our service is not a specialist storage or valuation service.

We take reasonable care when moving property, using suitable lifting methods and transporting goods in a manner intended to reduce the risk of damage. Nonetheless, some risk is inherent in moving services. You acknowledge that certain items may need to be disassembled, wrapped or handled with particular care, and that this may depend on access conditions and the information provided at booking.

If a claim is made, you must provide reasonable details, including the nature of the loss, the date and location, and any supporting photographs or purchase evidence if available. We may inspect the item, request further information and offer repair, replacement contribution or compensation where appropriate and justified. Claims made long after the service may be harder to assess and may be rejected if prejudice results from delay.

8. Customer Conduct and Safety

You must treat our staff with respect and ensure a safe working environment. We reserve the right to stop work, leave the premises or refuse further service if our team is subjected to abuse, threats, harassment, unsafe conditions or unreasonable demands. Any such decision may still entitle us to payment for work already completed and costs incurred.

If pets, children or other people are present, you are responsible for keeping them out of harm’s way during loading and unloading. You must also secure any alarms, codes, keys and access permissions needed for the job. Where your instructions could create damage, injury or legal risk, we may decline to follow them. Our staff may refuse to move items that are unsafe to handle without proper equipment or additional manpower.

Alcohol, drugs or any behaviour that impairs judgment on either side may result in immediate suspension of the service. We may also record job details, condition notes or photographs for operational, evidential and dispute-resolution purposes, in line with applicable data protection law and only to the extent necessary for business administration.

9. Governing Law and General Terms

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

We may update these terms from time to time to reflect legal, operational or commercial changes. The version in force at the time of your booking will apply to that booking unless a change is required by law. No waiver of any right or remedy shall be deemed a continuing waiver, and any failure to enforce a provision does not prevent later enforcement.

By instructing Man With Van Bow, you confirm that you are authorised to enter into the contract, that the details supplied are accurate to the best of your knowledge, and that you accept these terms as the basis for the service. These provisions are intended to create a clear and fair arrangement for both sides, while allowing the service to operate safely, lawfully and efficiently.